Privacy policy

Privacy Policy

Last Updated: October 5, 2026

At Luciana Boutique (“Luciana Boutique”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal information you provide when using our website, placing an order, or contacting us.

This Privacy Policy explains what information we collect, how we use it, how we may share it, and how we use cookies and similar technologies.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide when you:

  • Create an account.

  • Place an order.

  • Subscribe to our newsletter or marketing communications.

  • Contact our customer service team.

  • Submit a return or exchange request.

  • Participate in promotions, surveys, or other activities on our website.

This information may include:

  • Full name.

  • Email address.

  • Billing and shipping address.

  • Telephone number.

  • Order and purchase information.

  • Payment-related information.

  • Customer service communications.

  • Any other information you voluntarily provide to us.

Payment information may be processed directly by third-party payment providers. We do not necessarily store complete payment card details on our own systems.

2. Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

  • IP address.

  • Browser type and version.

  • Device type.

  • Operating system.

  • Pages visited.

  • Time spent on pages.

  • Referring websites.

  • General geographic information.

  • Website interactions and browsing behavior.

  • Information collected through cookies and similar technologies.

This information helps us operate, secure, analyze, and improve our website.

3. How We Use Your Information

We may use your information to:

  • Process and fulfill orders.

  • Process payments.

  • Deliver your purchases.

  • Provide customer support.

  • Manage returns and exchanges.

  • Communicate with you regarding your orders.

  • Send transactional emails.

  • Send marketing communications where applicable.

  • Improve our website, products, services, and customer experience.

  • Analyze website traffic and customer behavior.

  • Detect and prevent fraud, abuse, and unauthorized activity.

  • Maintain the security of our website.

  • Run advertising and remarketing campaigns.

  • Measure the effectiveness of our advertising campaigns.

  • Personalize advertising and marketing communications.

  • Comply with our business and administrative obligations.

4. Advertising and Marketing

Luciana Boutique may use third-party advertising and analytics technologies to help us understand how visitors interact with our website, measure advertising performance, and display relevant advertisements.

Depending on the technologies implemented on our website, these third parties may include:

  • Meta Platforms / Facebook and Instagram Ads

  • Google Ads and related Google advertising services

  • TikTok Ads

  • Pinterest Ads

These services may use cookies, pixels, tags, identifiers, or similar technologies to collect information about website visits, interactions, conversions, and advertising activity.

This information may be used to measure advertising performance, create audiences, provide remarketing or retargeting, and show advertisements that may be relevant to users.

Third-party advertising platforms may process information according to their own privacy policies and terms.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small files placed on your device that help websites remember information about your visit.

We may use cookies for purposes including:

  • Essential website functionality.

  • Shopping cart functionality.

  • Remembering preferences.

  • Website analytics.

  • Performance measurement.

  • Advertising and remarketing.

  • Measuring conversions.

  • Improving the user experience.

You may be able to manage or disable cookies through your browser settings or through any cookie-management tools available on our website.

Disabling certain cookies may affect the functionality of parts of our website.

6. How We Share Information

We may share information with service providers and business partners who help us operate our business, including providers involved in:

  • Payment processing.

  • Order fulfillment.

  • Shipping and delivery.

  • Website hosting.

  • Website analytics.

  • Customer service.

  • Marketing.

  • Advertising.

  • Fraud prevention.

  • Technical services.

We may also share information when necessary to protect our business, website, customers, or legal rights.

We do not sell your personal information as a general business practice.

7. Third-Party Services

Our website may contain links to or integrate with third-party websites, platforms, applications, or services.

Luciana Boutique is not responsible for the privacy practices, content, or security of third-party services.

We recommend reviewing the privacy policies of any third-party service you use.

8. Data Security

We take reasonable measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer service, maintaining business records, preventing fraud, resolving disputes, and fulfilling applicable business obligations.

10. Marketing Communications

If you subscribe to our marketing communications, we may send you information about products, promotions, offers, launches, and other updates from Luciana Boutique.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our marketing communications.

Transactional and service-related communications may still be sent when necessary to process or manage your orders.

11. Children's Privacy

Our website is not intended to be used by children.

We do not knowingly collect personal information from children through our website.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or data practices.

The updated version will be posted on this page with a revised “Last Updated” date.

13. Contact Us

If you have questions regarding this Privacy Policy or the way we handle personal information, you can contact us at:

Luciana Boutique
Email: info@lucianaboutique.com