Terms & Conditions

Last Updated: October 5, 2026

Welcome to Luciana Boutique.

These Terms & Conditions govern your use of the Luciana Boutique website and your purchase of products through our online store.

By accessing or using our website, you acknowledge that you have read and understood these Terms & Conditions.

1. About Our Store

The website is operated by Luciana Boutique.

For questions, customer service requests, or other inquiries, please contact us at:

info@lucianaboutique.com

2. Use of Our Website

You agree to use our website only for lawful purposes and in accordance with these Terms & Conditions.

You must not:

• Use the website for fraudulent or unlawful purposes.

• Attempt to gain unauthorized access to our systems.

• Interfere with the operation or security of the website.

• Copy, reproduce, distribute, or exploit website content without authorization.

• Use automated systems to access or collect information from the website without permission.

• Provide false or misleading information when placing an order.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, sizing information, colors, and other product details are accurate.

However, the appearance of products may vary depending on your device, screen settings, lighting, photography conditions, or other factors.

Customers are responsible for reviewing the product information and size guide before placing an order.

4. Orders

When you place an order through our website, you are submitting a request to purchase the selected products.

We reserve the right to refuse, cancel, or limit an order where necessary, including in situations involving:

• Product availability issues.

• Pricing or listing errors.

• Suspected fraudulent activity.

• Unusual or suspicious ordering activity.

• Errors in customer information.

• Technical or system errors.

If an order is cancelled after payment has been received, the applicable payment will be refunded.

5. Prices and Payments

Product prices are displayed on our website and may change from time to time.

We reserve the right to modify prices, promotions, discounts, and product availability without prior notice.

The price applicable to an order is the price displayed at the time the order is completed.

Customers are responsible for providing accurate payment and billing information.

6. Promotions and Discounts

Promotional codes, discounts, sales, and special offers may be subject to specific conditions.

Unless otherwise stated:

• Promotions cannot be combined.

• Promotional codes must be entered at checkout.

• Discounts cannot be applied retroactively to previous orders.

• Promotional offers may be modified or withdrawn at any time.

Specific terms displayed alongside a promotion will apply to that promotion.

7. Size Selection

Customers are responsible for selecting the correct size before completing an order.

A size guide is provided on the relevant product pages to assist customers with their selection.

If a customer selects the incorrect size, the customer must contact info@lucianaboutique.com within 12 hours of placing the order to request a possible size change.

Size changes are subject to order status and product availability.

8. Shipping

Orders generally require 24–72 hours of processing before being dispatched.

Once dispatched, estimated delivery is approximately 7–14 business days, although many orders may arrive sooner.

Delivery times may vary due to carrier delays, customs, holidays, high-demand periods, promotional campaigns, or other logistical circumstances.

For further information, please review our Shipping Policy.

9. Returns, Exchanges and Refunds

Returns, exchanges, and refunds are subject to our Refund & Returns Policy.

Customers should carefully review that policy before making a purchase.

In particular, selecting the incorrect size is not considered a valid reason for a refund where the customer selected the wrong size despite the size guide provided on the product page.

10. Customer Responsibility

Customers are responsible for:

• Providing accurate personal information.

• Providing a complete and correct shipping address.

• Selecting the appropriate product and size.

• Reviewing product descriptions and sizing information before ordering.

• Providing accurate contact information.

• Monitoring delivery information where applicable.

Luciana Boutique is not responsible for issues resulting from inaccurate or incomplete information provided by the customer.

11. Intellectual Property

All content displayed on the Luciana Boutique website, including but not limited to:

• Logos.

• Brand names.

• Product photographs.

• Graphics.

• Text.

• Product descriptions.

• Website design.

• Videos.

• Marketing materials.

is owned by or licensed to Luciana Boutique and may not be copied, reproduced, modified, distributed, or commercially exploited without prior authorization.

12. Third-Party Services

Our website may rely on third-party services for functions such as payment processing, shipping, analytics, advertising, marketing, website hosting, and other technical services.

These third-party services may operate under their own terms and policies.

Luciana Boutique is not responsible for the independent operation, policies, or practices of third-party services.

13. Advertising and Tracking

Luciana Boutique may use third-party advertising and tracking technologies, including technologies provided by Meta, Google, TikTok, Pinterest, and other marketing or analytics providers.

These technologies may allow us to measure advertising performance, understand website activity, create advertising audiences, and display advertisements to users.

For further information regarding the collection and use of personal information, please review our Privacy Policy.

14. Website Availability

We aim to keep our website available and operational; however, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical issues.

We may temporarily suspend, modify, or restrict access to all or part of the website for maintenance, updates, technical reasons, or other operational purposes.

15. Changes to Products and Services

We reserve the right to modify, discontinue, replace, or update products, services, website content, prices, promotions, and other website features at any time.

16. Changes to These Terms

Luciana Boutique may update these Terms & Conditions from time to time.

Any updated version will be published on this page with a revised “Last Updated” date.

Your continued use of the website following the publication of updated Terms & Conditions constitutes continued use of the website under the updated terms.

17. Contact

If you have questions regarding these Terms & Conditions, please contact:

Luciana Boutique
Email: info@lucianaboutique.com