Shipping policy

Shipping Policy

Last Updated: October 5, 2026

At Luciana Boutique, we work to process and dispatch orders as quickly as possible. Please review the information below before placing an order.

1. Order Processing

Orders generally require approximately 24–72 hours to be processed and prepared for shipment from our facilities.

The processing period begins after the order has been successfully placed and payment has been confirmed.

Processing times may vary depending on order volume, product availability, promotional periods, and other operational circumstances.

2. Delivery Times

Once an order has been dispatched from our facilities, the estimated delivery timeframe is approximately:

7–14 business days.

While our orders commonly arrive within approximately 4–5 business days after dispatch, delivery times can vary depending on the destination, shipping carrier, customs procedures, local delivery services, and other circumstances outside our direct control.

The 7–14 business day timeframe should therefore be considered the standard estimated delivery window.

3. High-Demand Periods

During periods of exceptionally high demand, delivery and processing times may be longer than usual.

Examples include:

  • Black Friday.

  • Cyber Monday.

  • Christmas and holiday periods.

  • Major promotional campaigns.

  • Website-wide sales or promotions offering discounts of more than 30%.

  • Other periods of unusually high order volume.

During these periods, delays may occur due to increased order volumes, carrier capacity, logistics limitations, or other operational circumstances.

A shipping delay during a high-demand period does not automatically qualify the customer for a refund.

Where appropriate, Luciana Boutique may offer affected customers an additional discount for a future purchase as a goodwill gesture.

4. Shipping Delays

Estimated delivery times are provided to help customers plan for the arrival of their orders.

Delivery times may be affected by circumstances outside Luciana Boutique's direct control, including:

  • Carrier delays.

  • Customs processing.

  • Weather conditions.

  • Public holidays.

  • Increased shipping volumes.

  • Incorrect or incomplete delivery information.

  • Local delivery issues.

  • Other logistical circumstances.

A delay in delivery does not automatically qualify the customer for a refund.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Luciana Boutique cannot be held responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.

If you notice that your shipping information is incorrect after placing an order, contact us immediately at info@lucianaboutique.com.

We will do our best to assist you, but changes cannot be guaranteed once an order has entered processing or has been dispatched.

6. Tracking Information

Where available, tracking information will be provided after an order has been dispatched.

Tracking information may take some time to become active after the shipment has been handed to the carrier.

Customers are responsible for monitoring tracking information where applicable and ensuring that delivery can be completed at the provided address.

7. Delivery Issues

If you experience an issue with your delivery, please contact us at:

info@lucianaboutique.com

Please provide your order number and relevant information so that our customer service team can review the situation.

8. Contact

For shipping-related questions, please contact:

Luciana Boutique
Email: info@lucianaboutique.com