Refund policy

Refund & Returns Policy

Last Updated: October 5, 2026

At Luciana Boutique, we want our customers to be satisfied with their purchases. Please read this policy carefully before placing an order, as it explains our conditions regarding size changes, damaged items, returns, and refunds.

1. Incorrect Size Selected by the Customer

Customers are responsible for selecting the appropriate size before completing their purchase.

Our product pages include a size guide to assist customers in selecting the correct size.

If you realize that you have selected the wrong size after placing your order, you must contact us by email at info@lucianaboutique.com within 12 hours of placing your order and request a size change.

We will do our best to accommodate the requested change. However, once an order has entered processing or shipping, we may not be able to modify the size.

If you do not contact us within the 12-hour period, we cannot guarantee that the requested size change will be possible.

Selecting the incorrect size is not a valid reason for requesting a refund.

2. Incorrect Size Discovered After Delivery

If you receive your order and realize that you selected the wrong size when placing the order, this does not qualify for a refund.

The size guide available on the relevant product page is provided to assist customers in selecting the appropriate size.

A size exchange may only be offered where Luciana Boutique sent a different size from the size originally ordered by the customer.

3. Incorrect Item or Size Sent by Luciana Boutique

If we made an error and sent you an item or size that differs from the item or size included in your original order, please contact us at info@lucianaboutique.com as soon as possible.

We will review the situation and, where appropriate, arrange for the correct item or size to be sent.

4. Damaged or Defective Items

We carefully inspect and prepare orders before shipment. However, if an item arrives damaged or defective, please contact us at info@lucianaboutique.com and provide details and appropriate photographs of the issue.

If the issue is confirmed, our first solution will be to send a replacement product to you free of charge.

If the replacement product also arrives damaged or defective, you may request a refund for the affected product.

5. Products That Are Not to the Customer's Liking

If you receive your order and simply decide that the product is not to your liking, a refund may be requested provided that:

  • The product is in its original condition.

  • The product has not been used, worn, washed, altered, or damaged.

  • The product remains in its original packaging.

  • The product is returned to the return address provided by Luciana Boutique.

  • The customer follows the return instructions provided by our customer service team.

The customer must contact us before sending any item back.

Returns sent without prior contact or authorization may not be accepted.

6. Return Shipping

Unless otherwise agreed by Luciana Boutique, the customer is responsible for arranging and paying for the shipment of a product being returned because it is no longer wanted or does not meet the customer's preferences.

We recommend using a tracked shipping service when returning an item.

Luciana Boutique is not responsible for returned packages that are lost or damaged during return transportation when the customer is responsible for arranging the return.

7. Refund Processing

Once an eligible returned product has been received and inspected, we will determine whether the return meets the requirements of this policy.

If the return is approved, the applicable refund will be processed using the original payment method.

Processing times may vary depending on the payment provider or financial institution used for the original transaction.

8. Exchanges

Size exchanges are handled on a case-by-case basis and depend on product availability.

An exchange is not guaranteed where the customer selected the incorrect size, particularly when the request is made after the applicable 12-hour period or after the order has entered processing.

9. Contact

For returns, exchanges, damaged items, or refund requests, please contact:

Luciana Boutique
Email: info@lucianaboutique.com